Terms and Conditions
Last updated: August 2026
1. About These Terms
These terms apply to anyone using the prajapatirelocation.com website or booking packing, moving, transport, storage or related services from Prajapati Relocation ("we", "us", "our"), based at H. No. 309, R. No. 05, Near Church, Rabale, Navi Mumbai, Thane, Maharashtra – 400701. By booking a service or submitting an enquiry through this website, you agree to the terms below.
2. Services
We provide packers and movers, household and office relocation, car and bike transportation, packing and unpacking, loading and unloading, storage and warehousing, and goods transport services including truck and vehicle booking, within Thane, Navi Mumbai and Mumbai and for domestic and international relocations as agreed at the time of booking.
3. Quotations and Pricing
Quotes shared over call, WhatsApp or through the website's enquiry form are estimates based on the information you provide — distance, volume of goods, vehicle required, and any additional services such as packing or storage. The final price is confirmed once these details are verified, and may change if the actual scope of work differs from what was initially described.
4. Booking and Confirmation
A booking is confirmed once you agree to the quoted price and schedule with our team. Payment terms, including any advance payment, are discussed and agreed at the time of booking.
5. Your Responsibilities
- Provide an accurate description of the goods being moved, including any fragile, valuable or restricted items.
- Ensure someone authorised is present at both the pickup and delivery locations, or has clearly briefed our team in advance.
- Ensure reasonable access for our vehicle and team at both locations (parking, lift access, staircases, etc.).
- Declare items that require special handling or are not permitted for transport under law.
6. Delays
Timelines are estimates. Traffic, weather, access restrictions at either location, or incomplete information provided at the time of booking can affect scheduling. We will keep you informed of any significant delay as soon as we are aware of it.
7. Loss, Damage and Claims
Our team takes reasonable care while packing, loading, transporting and unloading your goods. If you would like your shipment covered against loss or damage in transit, please discuss goods-in-transit protection options with our team before your move so this can be arranged and agreed in advance. Any concern about the condition of goods on delivery should be raised with our team as soon as possible, ideally at the time of delivery.
8. Cancellations
If you need to cancel or reschedule a confirmed booking, please inform us as early as possible. Any cancellation charges, particularly for bookings cancelled close to the scheduled date or after a vehicle has been assigned, will be communicated to you at the time of booking.
9. Limitation of Liability
While we take care in handling your goods and coordinating transport, Prajapati Relocation's liability for any claim is limited to the value agreed with you at the time of booking, and does not extend to indirect losses such as loss of income, missed appointments, or consequential costs arising from a delay.
10. Governing Law
These terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Navi Mumbai, Maharashtra.
11. Changes to These Terms
We may update these terms from time to time. The version published on this page at the time of your booking will apply to that booking.
12. Contact
Questions about these terms can be sent to info@prajapatirelocation.com or by calling +91 63063 43300.